FAQs

We use registered mail through Australia Post to deliver parcels. If you are not at home to receive the parcel, a card will be left so you can pick it up from your closest post office. Sometimes cards get accidentally discarded, so if you believe your parcel should have arrived, check with your local post office first.

We work hard to ensure that your order is delivered ASAP! Orders are picked, packed and dispatched as soon as possible after your order is placed. Delivery times are reliant upon normal Australia Post delivery times and vary depending on where you live. Average delivery times are between 1-8 working days from the date of the order being shipped. It is important to note that orders can only be dispatched Monday to Friday. In major centres, using the express option can shorten delivery times.

We are a secure site endorsed with the SSL Certificate. This uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordered online, with all transactions performed by the banking institutions. We do not store any credit card details, therefore additions to orders already placed will require you to place a new separate order.

You order what you require as normal and follow the prompts through the site. A question will appear saying do you want the order sent to the following address (i.e. the address you last provided) or would you like a different postage address. If you wish to change the address, select this option and fill in the details, then continue as normal. Please note that once your order has been dispatched we are unable to alter any change of address details.

We accept most major credit cards. The transaction is performed by Stripe Checkout ensuring the highest level of security, as well as eliminating the need for us to see the card, as well as store numbers.

We have partnered with Australia Post to ensure a fast cost effective delivery solution. The cost of the freight is calculated automatically by the site once your order is completed, with the charge being showed in Australian dollars or the currency you have selected. Auspost allows the parcel to be traced online with a signature on delivery.

As each country in the world have their own custom requirements for specific products, it is imperative that if you are not certain whether a product can be delivered to your country of origin, you should check before you place the order. Where an order is returned to us by customs, we cannot reship your order to your address or refund your order. However if you have a contact here in Australia, we can ship the order to the nominated address.